Welcome to the Freeola Internet customer support pages. This guide is designed to help with ensuring that you fully back up your mail client, Microsoft Outlook, should you need to upgrade your mail service.
Open up Microsoft Outlook.
From the 'File' menu, select one of the following depending on the version of Outlook you are using:
Outlook 2003/2007 - 'Import and Export'.
Outlook 2010 - 'Open' -> 'Import'.
The Import and Export Wizard should now begin. From the first menu choose 'Export to a file' from the menu and press Next.
At the next screen, pick 'Outlook Data File(.pst)' and press Next.
The next screen will ask you to select the folders that you wish to back-up, by selecting no specific folders they will all be backed up. Please ensure that you click 'Include Subfolders'. Once you have done so, press the 'Next' button.
The last page of the wizard will ask you to specify a location to where your backup should be placed. Please select a safe location such as your Documents folder. Once you have done so press 'Finish'. This process can take several minutes to complete.
Your messages will now be backed up, should you need to delete the account.
By following the above guide you will have also backed up your contacts as they are part of the .PST file that was created. To back your contacts up individually, please follow the above guide through, but at step 5 select the 'Contacts' folder only.
Open up Microsoft Outlook.
From the 'File' menu, select one of the following depending on the version of Outlook you are using:
Outlook 2003/2007 - 'Import and Export'.
Outlook 2010 - 'Open' -> 'Import'.
The Import and Export Wizard should now begin. From the first menu choose 'Import from another program or file' from the menu and press Next.
At the next screen, choose 'Outlook Data File(.pst)' and press Next.
The next screen will ask you to select the folders that you wish to restore, by selecting no specific folders they will all be restored. Press the 'Next' button.
The last page of the wizard will ask you to specify a location to where your backup is currently stored, once you have done so press 'Next'. The import will now begin, please allow a few minutes for this to complete
Your mail will now have been restored.
Depending on how the backup was made, your contacts should already have been part of the .PST file, instructions for restoring these files can be found above. To restore your contacts individually, select only the 'Contact' folder at point 5.
