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Freeola Knowledge Base

Freeola & GetDotted Support Guides

The guides below walk you through using and setting up Freeola & GetDotted services and solving common problems. If you can't find the solution here, you can request a Knowledge Base article. Alternatively, give our friendly UK-based help and support team a call on 0871 210 9977 or email us.

Fancy writing an article or tutorial yourself? Give it a go! You might even win a £30 Amazon Voucher.

Knowledge Base - Support Guides
Help with setting up Freeola Broadband and resolving broadband related problems. View Guides
Help with uploading to our FTP servers and creating scripts. View Guides
Help with setting up email addresses, troubleshooting email problems and using Freeola Email Services. View Guides
Help with buying, hosting and transferring domain names with Freeola & Get Dotted. View Guides
Comprehensive guides on how to use the InstantPro Website builder and help with advanced features. View Guides
Help with setting up Freeola dial-up on your PC or MAC. View Guides
Help with other services, useful links such as terms & conditions, privacy policy and general settings. View Guides
Write an Article & Win a
£30 Amazon Voucher!

Have you got an idea for a Knowledge Base article? We welcome submissions on a range of topics and we'd love it if you gave it a shot. Your article can be based on anything web or tech related (within reason of course), whether it's about Freeola & GetDotted services, help setting up email on the latest mobile device, or just some web design, coding or scripting tips.

Each article you write that's published to the Knowledge Base has a great chance of winning a £30 Amazon voucher (or computer game worth up to £50) as part of our weekly awards, and of course, you'll be fully credited as the author on all of your articles. Here's how you can win:

Create a free MyFreeola Account...
Pick your username (shown on your articles) and you're ready to start writing! It's free to setup a MyFreeola account, and you can then manage all your articles, profile settings, comment stats and more.
Get writing! If you're stuck for ideas, take a look at the list of customer requested articles here. Once you're happy with your article and think it's ready for the Knowledge Base, submit it via your MyFreeola account or on this page and we'll do the rest.
Sit tight, and keep your fingers crossed!
When we receive your article we'll take a look and see if it needs any moderation, before deciding if it should be published in the Knowledge Base. Each Thursday we'll pick our favourite submission from the previous week's entries to win. We'll let you know by e-mail if you've bagged the prize.

All we ask is that any content submitted is your own work and that you make yourself aware of the Rules & Frequently Asked Questions for submitting content to Freeola. Apart from that, have fun and...

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