Freeola Support: Passionate About Good Customer Service

good customer service from Freeola Support

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Here at Freeola, we are truly committed to providing our customers with good, reliable internet services backed by good customer service. Come to Freeola, and you will never find yourself lost and alone in the sometimes confusing world of the internet. Our friendly UK-based premium support team are on hand with help and information, and we won't keep you waiting by the phone if you need us.

Excellent UK-based support team.

Call us to speak to a member of our friendly and knowledgeable support team. We don't use third-party call centres, all of our fully trained support staff are based at our head office and work for Freeola, not a contractor.

No waiting in a long queue to speak to our support team.

Calls to our support team are answered quickly, so you shouldn't have to wait too long if you have a problem.

Easy to use services with fast, free online help.

It's easy to set up loads of free services like free email, a free website with unlimited free web space, and free domain hosting. And if you need help you can find the answers on our detailed support pages, or email us a support request.

We call you to check everything's working perfectly.

Order broadband from Freeola, and we will call you when it's activated to make sure it's all working and you have managed to get everything set up. You won't have to call us if it's not working perfectly.

No struggling to set up your router, we preconfigure it for you.

Buy your router from us and we will preconfigure it with your Freeola Broadband connection settings, so all you have to do is plug it in!

If you have a problem, we'll contact you every day until it's resolved.

Providing a fast and reliable broadband service is our top priority, but if things do unfortunately go wrong, you can rest assured that we won't rest until you're up and running. A senior technician will call you every day with an update, and during a fault we'll give you completely free 0800 dial-up internet access.

Lines open Monday to Friday 8:30am to 8pm, & 9am to 5:30pm weekends & Bank Holidays.
10p/minute to BT customers, other networks may vary. Email support is free.

Here's what our customers say...

You guys are just awesome!
I have been using your services for some time, have recommended you to loads of people and sing your praises wherever I go but I wanted to let YOU know how much I appreciate you, too! Whenever I have had a problem that I couldn't find the answer to on your site, I have telephoned and have always met with a courteous and helpful response. Nothing is ever too much trouble and you have always investigated possibilities for me rather than just say 'No, we can't do that' - a response I have received far too often from other ISP's. Your service and support exceeds most paying ISP's - you really do inspire hope for the future. It is just so refreshing to get such an honest and genuine service. Thank you for everything and long live Freeola!

The coolest ISP ever!
In my opinion, the ISP is the best I have ever used. They guarantee 'first time connection - everytime', which they have never let me down on.

It is really great!
Your service is the best I have ever seen. It is really great, and very easy to use. Your control panel is especially finely tuned. It's great! Everything about Freeola is really good. One satisfied customer.

Unrivalled services
Freeola has to be one of, if not the best, ISP around as the services they offer seem unrivalled.

Impressive control panel
I have to say that I'm impressed with the features available having logged on... Loads of info - excellent.

Very pleased
Very pleased with the help given by your staff. They explained technical details in an easy way and were patient when providing information to a non expert like me.

Thanks!
Thank you for dealing with this so promptly it's nice having a service provider that offers a good service, rare to find nowadays.

...my thanks and praise to the lads who work in your customer service centre...
I have been with Freeola since I first went on line about 3 years ago, you also host my website and I have recomended you to many of my friends over the years. I would like to register my thanks and praise to the lads who work in your customer service centre at the other end of the phone when I need help, their patience and professionalism with me have always been of the best.

Fantastic FREE Unlimited Services for every freeola internet
customer in the UK!