Freeola Support: Passionate About Good Customer Service

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Here at Freeola, we are truly committed to providing our customers with good, reliable internet services backed by good customer service. Come to Freeola, and you will never find yourself lost and alone in the sometimes confusing world of the internet. Our friendly UK-based premium support team are on hand with help and information, and we won't keep you waiting by the phone if you need us.

Excellent UK-based support team.

Call us to speak to a member of our friendly and knowledgeable support team. We don't use third-party call centres, all of our fully trained support staff are based at our head office and work for Freeola, not a contractor.

No waiting in a long queue to speak to our support team.

Calls to our support team are answered quickly, so you shouldn't have to wait too long if you have a problem.

Easy to use services with fast, free online help.

It's easy to set up loads of free services like free email, a free website with unlimited free web space, and free domain hosting. And if you need help you can find the answers on our detailed support pages, or email us a support request.

We call you to check everything's working perfectly.

Order broadband from Freeola, and we will call you when it's activated to make sure it's all working and you have managed to get everything set up. You won't have to call us if it's not working perfectly.

No struggling to set up your router, we preconfigure it for you.

Buy your router from us and we will preconfigure it with your Freeola Broadband connection settings, so all you have to do is plug it in!

If you have a problem, we'll contact you every day until it's resolved.

Providing a fast and reliable broadband service is our top priority, but if things do unfortunately go wrong, you can rest assured that we won't rest until you're up and running. A senior technician will call you every day with an update, and during a fault we'll give you completely free 0800 dial-up internet access.

Lines open Monday to Friday 8:30am to 8pm, & 9am to 6pm weekends & Bank Holidays.
10p/minute to BT customers, other networks may vary. Email support is free.

Here's what our customers say...

Many Thanks For Your Superb Service!
I transferred to yourselves from BT about two months ago and was seriously impressed by the smoothness of the changeover. On the date which I was told I got an email telling me that the work had been completed and on changing my router settings there it was - an 8 meg connection. The information sent in the confirmation email gave every last setting VPI / VCI etc which could possibly be required, I have never seen this from any ISP in the past. Imagine my further amazement when the next day I got a telephone call from yourselves making sure that everything had gone OK and checking that I was happy with the service. What you provide is good old fashioned customer service which is extremely rare from any company these days and it is a shame that all other companies do not follow your example. And the really funny thing is that I am Ł140 a year better off than I was for a 2 meg BT connection and with the previous host, I have a fixed IP address and this superb service.

...my thanks and praise to the lads who work in your customer service centre...
I have been with Freeola since I first went on line about 3 years ago, you also host my website and I have recomended you to many of my friends over the years. I would like to register my thanks and praise to the lads who work in your customer service centre at the other end of the phone when I need help, their patience and professionalism with me have always been of the best.

You Get What You Pay For!
Please pass my thanks on to all the Freeola team, having upgraded my account to max speed I was not happy with my connection. One phone call to your customer services and it's been resolved within 24 hours! Absolutley brilliant! Like I always say, you get what you pay for!

Excellent
Excellent communication, polite and courteous staff - I was dealt with professionally. 10/10

Fantastic FREE Unlimited Services for every freeola internet
customer in the UK!