Freeola Support: Passionate About Good Customer Service

good customer service from Freeola Support

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Here at Freeola, we are truly committed to providing our customers with good, reliable internet services backed by good customer service. Come to Freeola, and you will never find yourself lost and alone in the sometimes confusing world of the internet. Our friendly UK-based premium support team are on hand with help and information, and we won't keep you waiting by the phone if you need us.

Excellent UK-based support team.

Call us to speak to a member of our friendly and knowledgeable support team. We don't use third-party call centres, all of our fully trained support staff are based at our head office and work for Freeola, not a contractor.

No waiting in a long queue to speak to our support team.

Calls to our support team are answered quickly, so you shouldn't have to wait too long if you have a problem.

Easy to use services with fast, free online help.

It's easy to set up loads of free services like free email, a free website with unlimited free web space, and free domain hosting. And if you need help you can find the answers on our detailed support pages, or email us a support request.

We call you to check everything's working perfectly.

Order broadband from Freeola, and we will call you when it's activated to make sure it's all working and you have managed to get everything set up. You won't have to call us if it's not working perfectly.

No struggling to set up your router, we preconfigure it for you.

Buy your router from us and we will preconfigure it with your Freeola Broadband connection settings, so all you have to do is plug it in!

If you have a problem, we'll contact you every day until it's resolved.

Providing a fast and reliable broadband service is our top priority, but if things do unfortunately go wrong, you can rest assured that we won't rest until you're up and running. A senior technician will call you every day with an update, and during a fault we'll give you completely free 0800 dial-up internet access.

Lines open Monday to Friday 8:30am to 8pm, & 9am to 5:30pm weekends & Bank Holidays.
10p/minute to BT customers, other networks may vary. Email support is free.

Here's what our customers say...

Thank you very much for your help!
Top service for free - excellent - thank you very much for your help.

Well done Freeola!
Just to say thanks guys. Very impressed with your support service. I have only had to contact you twice and both times it has been quick and efficient. I dont usually email to say well done but the service you offer, for free (!) is commendable. So....Well done !

10/10
Over the years I've become very jaded after many bad experiences with customer services, you have bucked the trend. Polite and efficient from the Freeola team, well done to all involved.

Just a quick note to say thanks for a very good service ... in fact excellent service..
I am very happy with your customer service and speed and quality of my broadband connection .. keep up the good work . and a good new year to all of you at freeola.

Top-notch internet service
Excellent internet service and customer service. Top-notch in replying to my comments.

Easy and free service!
I think it's fab that you provide an easy-to-follow service, and even better that it's free...!

Impressive control panel
I have to say that I'm impressed with the features available having logged on... Loads of info - excellent.

Efficient and Helpful!
Just a note to state that Freeola's support staff have been extremely effecient, helpful, and friendly. I was truly satisfied with the service and attention I received. I have no hesitation in recommending Freeola to everyone. Many thanks!

...great to have the backup of Freeola and the excellent staff...
I recently purchased a new computer and had initial problems getting it set up to receive and send e-mails etc and I spoke to you on several occasions and we finally got it sorted by a joint effort. For those amongst us who are not up to degree standard in computing it's great to have the back up of Freeola and the excellent staff on my side at a time of crisis with the PC.

Fantastic FREE Unlimited Services for every freeola internet
customer in the UK!