Welcome to the Freeola Internet customer support pages. This guide is designed to help with uploading your website via FTP using Filezilla for any Freeola hosted website. For more internet help topics please visit our main Support Page.

In order to upload files to any Freeola hosted website you will need to access your Freeola webspace via FTP. Most, if not all, web design programs feature an element of FTP uploading but it is always advisable, and more stable, to upload using one of many FTP clients available. This page gives brief instructions on one of these, Filezilla.

Before you start with the FTP upload please ensure at this point that you have your Freeola internet connection currently connected or your domain name is signed up for our VIP Hosting service. For further information on uploading via FTP please read our Basic Guide to FTP and Web Space.

1. If you haven't done so already you will be required to visit the FileZilla website and download and install the Client Version of the software. This software is fully available for free from this page.

2. Once you have installed the program a red icon will appear on your desktop, quicklink and Start menus. One of these will need to be clicked in order to access the program.

3. Once opened, the Filezilla program's main page will feature several notable sections. The information that is required in the following sections will be explained in greater detail later in this guide:

• Host: The FTP server name or your web address can be entered here.
• Username: The FTP username for your Freeola webspace.
• Password: The FTP password needed to authenticate FTP access.
• Port: The port number used to uploade your files. This can be left blank for all Freeola servers.
• Local Site: Similar to Windows Explorer, this section displays files and folders on your computer, disc or memory device.
• Remote Site: This section displays all of the files and folders currently uploaded to this webspace.

4. In order to upload files to the web server you will first need the FTP server, username and password. If you do not already have this information to hand it is available from within your MyFreeola account by selecting 'My Websites' from the left-hand menu.

5. Once 'Options & FTP Settings' is selected next to the required domain name a new page will display giving information on the FTP Server, Username and Password. The FTP server name will need to be entered in the Host field, FTP Username in the Username field and the FTP Password within the Password field. The hostname will be in the form of 'freeolawebX.freeola.net' (vipX.freeola.net for VIP Hosting customers). The FTP username will vary depending on your Freeola hosting package, VIP Hosting customers will have a username in the form of vip0000000 whilst other customers will have an sr number username.

6. After the information is entered correctly please click the 'Quickconnect' button, this will connect you to your web space via FTP. Once this has properly connected the Remote Site section will become active and, by default, display two folders 'htdocs' and 'cgi-shl' ('cgi-bin' for VIP Hosting customers).

7. Double-clicking the 'htdocs' icon will open this folder, all web files you wish displayed on your web address need to be placed in this folder. If there are currently any files already uploaded they will appear in this window, there will also be a folder named 'cgi-shl' visible (This folder will not appear on VIP Hosting accounts).

8. Now you have the correct remote folder listed you need to find the correct folder on your computer within the Local Site window. Once you have found the relevant pages simply 'drag and drop' them across from the left, to the right. If done correctly you will see a notification of files transferring in the space at the bottom of the program.

9. Once this transfer has completed your webfiles will appear on the right hand screen, Remote Site. If copied into the correct folder these files should now display on your domain name and be visible to the World within a matter of seconds. If you are finished uploading files you can close the program, as you would with any other program, by clicking the red cross in the top hand corner.

Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays. Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.