Welcome to the Freeola Internet customer support pages. This guide is designed to give some general troubleshooting tips for the Freeola webmail service. For more internet help topics please visit our main Support Page.

Freeola Webmail is an easy to use web-based e-mail facility which allows you to check your new mail and send mail from any connection, anywhere in the world, for your Freeola500 email address or own domain e-mail addresses. Webmail is free to all our Broadband and Anytime dial-up customers, but you can still add webmail functionality even if you don't have these by signing up for EmailPro. This page will help you use the Webmail service and troubleshoot any problems.

Once set up, webmail is accessible through your MyFreeola account or directly through our web site.

1. Please log into your MyFreeola Control Panel, you can click here to access the login page.

2. Once logged in you should see a drop-down box near the top of the screen labelled Check Your Webmail, this will open a new box. From the new drop-down menu select the e-mail address you want to check and press the 'Go' button.

1. Enter 'http://freeola.com/webmail' into your web browser and press the 'Go' button or the 'Enter/Return' key on your keyboard.

2. At this page you should see a 'Welcome to Freeola Webmail' message, and a prompt for your e-mail address and password. Please provide this information and then press the 'Log in' button.

The login process for your account can take anywhere from a few seconds to a few minutes to load, this is because Webmail needs to download your messages from your mailbox. When logging again in future, messages that had been previously downloaded will not be downloaded again.

You should now be logged in to your Webmail account, where you can navigate through the messages stored on our server. To check for new messages (delivered after you have opened Webmail) you can press the 'Check Mail' button from the tool bar.

1. From the inbox page click the New Message button, the window will now refresh and provide you with the option to send a message.

2. From here you can insert all the necessary details intothe relevant boxes to send an e-mail. If you need to send an attachment you can do so with the Attach File section at the very bottom of the page. You then need to press the Choose File button to bring up a list of files and folders on your own computer. Select the file that you wish to send and click Attach.

Please Note: Freeola recommends not to send attachments over 10MB in size.

• There are no e-mail addresses to choose from in the drop-down menu, or some are missing.

This can happen if your e-mail addresses or domain name are not linked to your MyFreeola account, in order to add this information you will need the sr number and password for your domain, otherwise known as the FTP information.

1. From the main MyFreeola options, choose the View/Edit E-mail Addresses section and see if your addresses are displayed.

2. If they are not displayed, go to the Manage Multiple Accounts option from the main MyFreeola options, and click on the Combine a User Name button.

3. Enter the username of your domain (eg. in the form of sr0123456) and the associated password into the relevant boxes. Once entered correctly all hosting and e-mail addresses for that domain will be moved into this control panel giving access to the Freeola webmail system.

• I am a Freeola Broadband/Anytime customer and there is no drop-down webmail box in MyFreeola.

This will happen if your internet connection is not yet 'Live', there is an outstanding payment issue on your account or your are logged into the incorrect MyFreeola account.

1. In MyFreeola, go to the 'Internet Connections' section in the main menu.

2. If your Broadband or Anytime connection is not displayed, go to 'Combine Accounts' in the main MyFreeola menu and click on 'Add a Freeola user name'.

3. Enter the username (eg. sr123456) and password of your Broadband/Anytime account and click 'Add this Account'.

• I am using Internet Explorer and I am told my account does not exist.

This issue can occur when Internet Explorer incorrectly stores temporary data, this data is used by Internet Explorer to reload pages much more quickly, but can sometimes result in errors logging in. We recommend using the most up to date version of Internet Explorer that is available to you, if you are using Windows XP or later this will be Internet Explorer 8.

1. Locate the 'Tools' menu in Internet Explorer and select the 'Internet Options' button.

2. A small window will now appear on your screen, please ensure that you are on the 'General Tab'. Please select the 'Delete' button under the 'Browsing History' heading.

3. Another smaller window will now be displayed, please select the following items and press delete:
   

   • Temporary Internet Files

   • Cookies

   • Form Data

4. Please close and re-open Internet Explorer followed by loading your Webmail account again.

If for any reason you are still not able to log in, with the 'Account Does Not Exist' error message. We advise that you try using an alternative web browser, such as Mozilla Firefox or Google Chrome.