Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up an email address within Outlook when using the free email or Email Freedom services. For more internet help topics please visit our main Support Page.
Please Note
If you are using the EmailPro service, please see the EmailPro variation of this guide as the settings and options are slightly different.
These instructions should be relevant to all versions of Microsoft Outlook before Oulook 2010. There may be slight visual/wording differences between versions but the underlying procedure is the same.
Load Microsoft Outlook.
From the menu bar select Tools, then E-mail Accounts. In the window that opens, select Add A New E-mail Account. Then click Next.
For the server type select POP3. Then click Next.
The next 3 stages are all under the same section on Microsoft Outlook.User Information - Enter the name you want to appear on outgoing e-mails from you in the Your Name field. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Then in the E-mail Address field, enter the e-mail address that you want to add.
Logon Information - In the Username field you will need to enter your E-mail Address. In the Password field enter your Freeola E-Mail Password. Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresses link within the left-hand navigation section of your MyFreeola account.
Server Information - By default the Incoming e-mail server type should be set to POP3, if it is not set to this select this from the drop-down menu. Enter mail.freeola.net into the POP3 incoming mail server box and smtp.freeola.net into the SMTP outgoing mail server box. Click Next.
Please Note: This SMTP server will only work on Freeola Internet connections. If you have signed up for Freeola Email Freedom please click here for setting up your SMTP server details or, alternatively, scroll to the bottom of this page for instructions on the additional changes required.Click Finish on the E-mail Accounts window.
Your e-mail address is now set up in Microsoft Outlook and is ready to send and receive e-mail. To do so, simply click Send/Receive on the icon menu at the top of Microsoft Outlook.
Information for Email Freedom Customers
If have signed up for our Email Freedom service you will be required to enter
'smtp-auth.freeola.net' as your outgoing mail server. This server also requires you to select
My Server Requires Authentication in order to function correctly, you will also be required to select Use Same Settings As Incoming Server or re-enter your e-mail username and password were prompted.
Some internet providers also restrict the use of certain ports for sending messages. Because of this we would also advise entering the Advanced section of your e-mail account set-up and changing the SMTP port from 25 to 2025.
