Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up an EmailPro email address on Mac Mail. For more internet help topics please visit our main Support Page.
Before you start, you should make a note of the E-mail Address that you would like to setup as well as the associated password. This information can be obtained by logging in to your MyFreeola account and selecting View/Edit E-mail Addresses from the left hand navigation. You will then be shown a list of e-mail addresses and their login details.
Load the Mac Mail program.
Once you've opened Mail, please click on the menu labelled Mail and select Preferences. Make sure you have the Accounts icon selected, then click the + (plus) icon to add a new account.
In a new window you will be prompted to enter information relating to your e-mail address. If you do not have a note of these, this information can be obtained by logging in to your MyFreeola account and selecting View/Edit E-mail Addresses from the left-hand navigation menu. Full Name can be your name, or whatever text you'd like to be seen as your name when you send e-mail. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field.
Email Address should be your Freeola e-mail address, in the Password field enter your Freeola E-Mail Password. Please Note: This information is case sensitive and will not work if entered incorrectly. Select Continue to proceed with the set-up.
The Account Type field will need to be set to IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3). Description can be set to whatever you like, but it is strongly recommended that you use something descriptive that will enable you to identify this account at a later date. The Incoming Mail Server will be yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ).
Within the User Name box you will need to enter the Freeola E-Mail address you are trying to set up within the program. The Password box should be automatically completed with the information given on the previous page. Once entered, click Continue.
Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresses link within the left-hand navigation section of your MyFreeola account.The program will now check the settings you have entered, if the test completes you will be prompted to set-up the Outgoing Mail (or SMTP) Server. As before, the Description should be set to something memorable, we would recommend smtp.freeolamail.net for the following example, however this will not affect the running of your account in anyway. The Outgoing Mail Server should be set to smtp.freeolamail.net, please also ensure that Use only this server is ticked. The Use Authentication option should already be selected, if not, please tick this and enter the e-mail address username and password (Used in the previous step) within the relevant fields. Click Continue to test the outgoing server settings, should this test also complete, you will then be shown a summery of all information you have entered during this set-up. If everything is shown correctly, tick the Take Account Online box and click the Create button.
Your e-mail address should now be fully set up and ready to use the Freeola IMAP service using Mac Mail.
Using SSL with EmailPro
As a subscriber to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP - 465
