This guide is designed to help with setting up a Freeola email address within Windows Live Mail. For more internet help topics please visit our main Support Page.
These instructions should be relevant to all current versions of Windows Live Mail. There may be slight visual/wording differences between versions but the underlying procedure is the same.
Please visit your MyFreeola account and make a note of the following information before continuing, you'll need to know this for later on in the guide:
1, What protocol your e-mail address is set up to use (IMAP or POP3).
2, What service is assigned to your e-mail address (EmailPro, Free Email or Email Freedom).
3, Your e-mail address password.
You can find this information by clicking Email Addresses in the left-hand navigation in MyFreeola, then My Email Addresses. You should then be able to click Settings & Features button next to the relevant e-mail address, your e-mail protocol and service information can be found here.
Load Windows Live Mail.
If this is the first time that you have launched Windows Live Mail you should automatically be shown a form similar to the one pictured below. If this shows, please proceed to step 4.
If this form does not show you will need to select 'Accounts' tab from the toolbar at the top of the screen and click the Email icon.
Your 'Email Address' and 'Password' will be the e-mail address you are setting up and the Freeola e-mail password you made a note of earlier - this information is case sensitive and will not work if entered incorrectly. In the 'Display Name' field enter the name you want to appear on outgoing e-mails from you. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Tick the 'Manually configure server settings for e-mail account' option, and click 'Next'.
You now need to set the incoming e-mail server type. This will be IMAP or POP3:
Free Email & Email Freedom Users: Select POP3.
EmailPro Users: Select the relevant protocol (IMAP or POP3) as found in your MyFreeola account.
You will also need to enter the incoming mail server and outgoing mail server addresses:
Note: Replace any dots (.) in your domain with a hyphen (-) e.g. yourdomain-co-uk.freeolamail.net. With a port of 110 for POP or 143 for IMAP. Authenticate using 'Clear text' not SSL. Your 'Logon user name' will be your email address.
Note: if you are using our Free Email service, you will only be able to send mail when connecting via a Freeola connection. Ensure that 'Requires authentication' is ticked. Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025.
Then press 'Next', then 'Finish' to close the wizard, you will be returned to the 'Accounts' window.
To prevent loss of messages due to Freeola's Housekeeping Processes, you can select your account from the list and click 'Properties'. Select 'Advanced', then tick the Remove from server after option. By default, this will be set to 5 days, we recommend you set this no higher than 14 days. Click 'OK', then 'Close'.
Using SSL with EmailPro
As a subscriber to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails. In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL (POP3): 995
SSL (IMAP): 993
SSL (SMTP): 465