Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up your Freeola e-mail address on Windows Live Mail when using the free email or Email Freedom services. For more internet help topics please visit our main Support Page.
If you do not already have Windows Live Mail installed, you should be able to download it from the Windows Live Site. Alternatively, if you would prefer to use another e-mail client, you may be able to find a relevent guide on the Freeola E-mail Support Guides page.
Before you start, you should make a note of the E-mail Address that you would like to setup as well as the associated password. This information can be obtained by logging in to your MyFreeola account and selecting View/Edit E-mail Addresses from the left hand navigation. You will then be shown a list of e-mail addresses and their login details.
Load Windows Live Mail from the Windows Start Menu.
If this is the first time that you have launched Windows Live Mail you should automatically be shown a form similar to the one pictured below. If this shows, please proceed to step 4.
If this form does not show you will need to select Accounts tab from the toolbar at the top of the screen and click the Email icon.
You will then need to enter your E-mail Address, Password and Display Name into the boxes provided and tick the "Manually configure server settings for e-mail account" option. Your E-mail Address and Password should have already been obtained from within your MyFreeola Account and your Display Name will be the name that you would like your e-mails to say they're from when they are received. Once this form is complete press Next to continue.
In the next window you will be asked to enter Freeola's e-mail settings. Freeola's incoming mail server is a POP3 server and the server address is mail.freeola.net with a port of 110. The incoming mail server uses "Clear text authentication" and does not use SSL. Your login ID will be your email address. Your password will already be stored from when it was entered previously and should not need to be entered again.
The outgoing mail server settings will vary depending on whether you are connecting using a Freeola Internet connection or if you are using the Freeola Email Freedom service which allows you to send messages from any Internet connection. If you have Freeola broadband in your MyFreeola account, you are able to use Freeola E-mail Freedom at no extra cost.
If you are connecting to the Internet using a Freeola Internet connection, the outgoing mail server should be set to smtp.freeola.net using port 25, this server does not use SSL and does not require authentication.
Alternatively, if you have signed up for Freeola E-mail Freedom or have Freeola broadband in your MyFreeola account, you will be able to use smtp-auth.freeola.net as your outgoing mail server. If you are using this server, you should ensure that "My outgoing server requires authentication" is ticked. Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025.
If you then press Next, then Finish to close the wizard, your settings should be saved and your e-mail client should now be configured and ready for use.