Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up an EmailPro email address on Windows Live Mail. For more internet help topics please visit our main Support Page.
If you do not already have Windows Live Mail installed, you should be able to download it from the Windows Live Site. Alternatively, if you would prefer to use another e-mail client, you may be able to find a relevent guide on the Freeola E-mail Support Guides page.
Before you start, you should make a note of the E-mail Address that you would like to setup as well as the associated password. This information can be obtained by logging in to your MyFreeola account and selecting View/Edit E-mail Addresses from the left hand navigation. You will then be shown a list of e-mail addresses and their login details.
Load Windows Live Mail from the Windows Start Menu.
If this is the first time that you have launched Windows Live Mail you should automatically be shown a form similar to the one pictured below. If this shows, please proceed to step 4.
If this form does not show you will need to select Tools and then Accounts from the menu bar at the top of the screen. You should then press the Add button and select E-mail Account. If the menu bar is not already available at the top of the screen, you may need to press the Menus button and select Show menu bar as pictured below before you can carry out this step.
You will then need to enter your E-mail Address, Password and Display Name into the boxes provided and tick the "Manually configure server settings for e-mail account" option. Your E-mail Address and Password should have already been obtained from within your MyFreeola Account and your Display Name will be the name that you would like your e-mails to say they're from when they are received. Once this form is complete press Next to continue.
In the next window you will be asked to enter Freeola's e-mail settings. For the incomoing server type select IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3), the server address will take the form of yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ) with a port of 110 for POP3, or 143 for IMAP. The incoming mail server uses "Clear text authentication" and does not use SSL. Your login ID will be your email address. If you do not already have this information, it can be obtained from MyFreeola Account.
The outgoing mail server should be set to use smtp.freeolamail.net. You should ensure that "My outgoing server requires authentication" is ticked. Some ISPs may also prevent you from sending mail over port 25, in order to avoid this you may also wish to change your outgoing mail port to 2025.
If you then press Next, then Finish to close the wizard, your settings should be saved and your e-mail client should now be configured and ready for use.
Using SSL with EmailPro
As a subscriber to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP - 465
