Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up an EmailPro email address on an IPad or IPhone. For more internet help topics please visit our main Support Page.
Before you start, you should make a note of the E-mail Address that you would like to setup as well as the associated password. This information can be obtained by logging in to your MyFreeola account and selecting View/Edit E-mail Addresses from the left hand navigation. You will then be shown a list of e-mail addresses and their login details.
Please be aware that different software versions may have slight differences in wording and layout however you should be able to work out what goes where.
To configure Freeola e-mail addresses on the device you need to tap "Mail" from the home screen. If you have already created an account on your Apple device you will need to tap "Settings", "Mail, Contacts, Calenders" then "Add Account".
From the options listed, select "Other", then "Add Mail Account".
Enter your name, e-mail address, e-mail password and a description of the account in the relevant fields. Now tap "Next", your device should quickly check the information you entered is valid.
Select IMAP or POP3 depending on the setting in your MyFreeola account (default is POP3) from across the top of the page. Under "Incoming Mail Server" you will need to set the host name as yourdomainname.freeolamail.net where yourdomainname is your domain name with any dots ( . ) replaced with hyphens ( - ). The "Username" and "Password" fields will need to be completed with the email address and password combination unique to your e-mail address.
Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresseslink within the left-hand navigation section of your MyFreeola account.The "Outgoing Server" fields should be set to "smtp.freeolamail.net", with the username and password entered as above.
Once this information has been entered, tap "Save", your iPhone or iPad will now attempt to verify this information.
You should now be able to send and receive e-mails on your Freeola e-mail address from your Apple iPhone or iPad.
Using SSL with EmailPro
As a subscriber to Freeola EmailPro you are able to utilise an SSL connection for both sending and receiving of your e-mails.
In order to use this feature with your account, please ensure you have selected the 'SSL' option, for both incoming and outgoing servers, and also the following port numbers are set, where applicable:
SSL - POP3: 995
SSL - IMAP: 993
SSL - SMTP - 465
