Email help & support, information about how to report spam
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Reporting Spam E-mail


Welcome to the Freeola Internet customer support pages. This guide is designed to help with reporting spam coming from a Freeola e-mail address. For more internet help topics please visit our main Support Page.

Spam can be a problem for any of us and at Freeola we take spam very seriously. We have routine daily checks on accounts and reports in place to check no spamming address have been set up within our system. We also have advanced spam and greylisting filters to try block this spam from ever arriving in your inbox.

However, as we all know, spam still arrives in our inbox regardless of however many checks are in place. If this is happening to you, you can help us by forwarding the entire e-mail back to us and our systems department will look into the 'headers' of the e-mail try try and prevent such mails from the future. The address you need is:

abuse@freeola.com

If you forward the e-mails onto the address listed above, you can help fight against any spam mail on the Freeola servers.


To report a fault or get help, contact our support team Sales and support: 0871 210 9977 Email us a support request
Support lines open Monday to Friday 8:30am-8pm, & 9am-5.30pm weekends & Bank Holidays.
Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.
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