Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up an email address within Outlook Express on a Mac. For more internet help topics please visit our main Support Page.

Here are brief instructions for setting up Microsoft Outlook Express on a Mac to work with a Freeola e-mail address. These instructions should be relevant to all current versions of Microsoft Outlook Express on a Mac. There may be slight visual/wording differences between versions but the underlying procedure is the same.

1. Load Outlook Express 5.

2. From the menu bar select 'Tools', then 'Accounts'. In the window that opens, select 'New'.

3. Your Name - Enter the name you want to appear on outgoing e-mails from you in the Display Name field. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Click the right arrow to continue.

4. Internet Address - Tick 'I already have an e-mail address that I'd like to use' and enter your e-mail address in the 'E-mail address' field. Again, click the right arrow to continue.

5. E-mail Server Names - By default the Incoming e-mail server type should be set to POP, if it is not set to this select this from the drop-down menu. Enter mail.freeola.net into the POP3 incoming mail server box and smtp.freeola.net into the SMTP outgoing mail server box. Click the right arrow.

Please Note: This SMTP server will only work on Freeola Internet connections. If you have signed up for Freeola Email Freedom please click here for setting up your SMTP server details.

6. Internet Mail Logon - In the Account ID field you will need to enter your Freeola E-Mail User Name. This will take the form of an 'sr' number, for example sr0123456-001. In the Password field enter your Freeola E-Mail Password. Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresses link within the left-hand navigation section of your MyFreeola account. Click the right arrow to continue.

7. In the 'Account name' field, enter a display name for your e-mail account, this will have no bearing on the running of your account but should be something memorable to help identify this account if you have more than one. After clicking the 'Finish' button your account has succesfully been set up in Outlook Express.

8. In the Accounts box, you should now see listed the account you just configured. Oultlook Express is now ready to send and receive E-mail on this account.