Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up an email address within Outlook Express. For more internet help topics please visit our main Support Page.

Here are brief instructions for setting up Microsoft Outlook Express to work with a Freeola e-mail address. These instructions should be relevant to all current versions of Microsoft Outlook Express. There may be slight visual/wording differences between versions but the underlying procedure is the same.

1. Load Outlook Express.

2. From the menu bar select 'Tools', then 'Accounts'. In the window that opens, select the 'Mail' tab if it is not selected already.

3. Click 'ADD' and then select 'Mail' from the drop-down list. Enter the name you want to appear on outgoing e-mails from you in the Your Name field. For example if your name is John Smith you may want to enter 'John Smith' or 'Mr J Smith' within this field. Click on 'Next' to continue.

4. On the next screen enter the Freeola e-mail address you wish to add and click 'Next'.

5. By default the Incoming e-mail server type should be set to POP3, if it is not set to this select this from the drop-down menu. Enter mail.freeola.net into the POP3 incoming mail server box and smtp.freeola.net into the SMTP outgoing mail server box. Click Next.

Please Note: This SMTP server will only work on Freeola Internet connections. If you have signed up for Freeola Email Freedom please click here for setting up your SMTP server details.

6. In the Account Name field you will need to enter your Freeola E-Mail User Name. This will take the form of an 'sr' number, for example sr0123456-001. In the Password field enter your Freeola E-Mail Password. Please Note: This information is case sensitive and will not work if entered incorrectly. If you do not have this information to hand it is readily available through the View/Edit E-mail Addresses link within the left-hand navigation section of your MyFreeola account.

7. Your e-mail address is now set up in Outlook Express ready to send and receive e-mail.