Transferring A Domain Away From Freeola

Welcome to the Freeola Internet customer support pages. This guide is designed to help with transferring a domain name away from Freeola and GetDotted. For more internet help topics please visit our main Support Guides Page.

If you have a Domain Name registered via Getdotted, whether or not it's hosted at Freeola, we can transfer the Domain completely away to another provider for a small administration fee.

Please Note

Transfers away from Freeola & GetDotted are absolute. We do not retain any involvement or control of your domain name, and your new service provider will be totally responsible for its management. If you would prefer just to use hosting services of another provider and retain GetDotted as your domain management company (e.g. you can still renew at our cheap prices), simply use our Change DNS option.

In order to change the registrar of your domain name, you must obtain and specify the following information from your new service provider:

• For UK domain names (e.g. *.co.uk, *.org.uk, *.me.uk), your new registrar will need to provide you with an IPS TAG.

• For GTLD domain names (e.g. *.com, *.org, *.info, *.biz, *.net) and CentralNic domain names (e.g. *.uk.net, *.uk.com) you will need to provide an Administration E-mail Address. As a verification email will be sent to this address, we would advise using an address that you have access to that isn't tied to the transferring domain name.

1. Log into your MyFreeola account.

2. Select the Transfer Domains In/Out option from within the Domain Names section of the left-hand menu.
   

3. Check the box next to the domain and click the Transfer Out button.
   

4. You will be taken to a page asking you to confirm which type of transfer you are looking to complete.
   For a complete transfer out to a different host, please select the second option, I want to use hosting services from another company.

5. On Step Two, select the option Domain Transfer Out then Next.
   

6. Type in the IPS tag or admin e-mail address, whichever is relevant, and complete the Reason you are leaving box and click Continue.

7. The next page will confirm the details provided on the previous page, check that the information given is correct and click Continue.

8. Follow the payment procedure on screen.

For UK domain names the domain should be transferred away within 48 hours, although this is usually much sooner. For all other domain name types (e.g. *.com, *.org, *.uk.net, *.uk.com etc.), an e-mail will be sent to the admin e-mail address you provided containing an Auth Key (sometimes referred to as the Domain Key, Registry Key or EPP Key). This needs to be given to your new registrar to proceed with the transfer. Transfers of this type typically take 5 to 10 working days to complete.