Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a dial-up connection on Windows XP. For more internet help topics please visit our main Support Page.

Here are full instructions for setting up a Dial-Up Connection on your Windows XP based computer and how to configure your modem settings.

Please note, this guide assumes your XP system is running in the 'Classic View' mode. This mode is designed to make Windows XP feel more like previous versions. To change your computer to 'Classic View' mode, click on 'Start', 'Control Panel'. In the top left hand corner under the 'Control Panel' heading click 'Switch to classic view'.

1. Click on the 'Start Menu', then choose 'Control Panel' and double click on the 'Network Connections' icon.

2. From the left-hand side bar under 'Network Tasks' choose 'Create a new connection'. This will launch the 'New Connection Wizard'. Click 'Next'.

3. Choose the 'Connect to the Internet' option, click 'Next'.

4. At this screen, choose 'Set up my connection manually', click 'Next'.

5. At this screen, choose 'Connect using a dial-up modem', click 'Next'.

6. In the 'Connection Name' box type a name for the new connection, such as 'Freeola', then click the 'Next' button.

7. In the 'Phone number to dial' box, enter '0845 604 3080' or '0845 604 3070' (use the number that works best for you) then click the 'Next' button.

If you are using Freeola Anytime then please use the number 0808 993 3413.

8. In the 'Username' box, enter your Dial-Up User Name. Your dial-up user name takes the form of: 'sr0123456' (sr0123456@freeolaanytime.net for Anytime customers), in the 'Password' box, enter the Dial-Up Password assigned to you when you created the connection. If you are unable to find either of these you can access this information by selecting 'Dial-up Connection Settings' from within your MyFreeola Control Panel.

9. At the final window you can add a desktop shortcut to your Freeola connection by ticking 'Add a shortcut to this connection to my desktop'. This will allow you to easily connect to the Internet through an icon on your desktop. Finally click the 'Finish' button.

10. You will be taken back to the 'Network Connections' window where you should be able to see the newly created icon. Double click on the new icon to initiate the dial-up process and connect to the internet.