Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a dial-up connection on Windows ME. For more internet help topics please visit our main Support Page.

Here are full instructions for setting up a Dial-Up Connection on your Windows ME based computer and how to configure your modem settings.

1. Click Start, Settings then select Dial-Up Networking.

2. Double click on the 'Make New Connection' icon to open the 'Connection Wizard'. Now enter the name 'Freeola' where it says 'Type a name for the computer you are dialling'. Make sure your modem or ISDN adaptor is selected where it says 'Select a device'. Click 'Next' to continue.

3. Enter the Freeola dial-up internet number 0845 604 3080 or 0845 604 3070 (use the number that works best for you) and make sure that the Country region is set to 'United Kingdom (44)'. Click 'Next'.

If you are using Freeola Anytime then please use the number 0808 993 3413.

4. Click 'Finish' to complete the first part of the setup.

5. If you have closed the 'Dial-Up Networking' screen please click Start, Settings then Dial-Up Networking to open it again. Double-click on your new 'Freeola' icon to open the connection.

7. In the 'Username' box, enter your Dial-Up User Name. Your dial-up user name takes the form of: 'sr0123456' (sr0123456@freeolaanytime.net for Anytime customers), in the 'Password' box, enter the Dial-Up Password assigned to you when you created the connection. If you are unable to find either of these you can access this information by selecting 'Dial-up Connection Settings' from within your MyFreeola Control Panel.

7. Click 'Connect'. At this point your computer will start to dial. Leave the computer to fully connect and then load your web browser to check whether things are working. Once you have conducted this test, disconnect by double-clicking the modem symbol on the bottom right hand corner of your screen.

8. To make a Desktop shortcut to your Freeola Dial up Connection, right click on the 'Freeola' icon in your Dial up Networking folder and choose 'Send To' then 'Desktop (create shortcut)'.

9. In order to connect to your new dial-up connection simply double-click on the newly created desktop icon.