Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up a dial-up connection on Mac OSX. For more internet help topics please visit our main Support Page.

Here are set-up instructions for iMac or PowerMac computers running Mac OS 8 or Mac OS 9 and how to configure your modem settings. You can check which version of the system software your computer is using by clicking on your desktop and selecting 'About This Macintosh' from the Apple Menu.

1. Double-click the 'Internet Setup Assistant' icon located in your Internet folder.

2. Click 'Yes' to the question 'Would you like to set up your computer to use the internet?'.

3. Click 'Yes' to the question 'Do you already have an Internet Account?' and click the right arrow to continue.

4. Name the connection configuration 'Freeola', make sure 'Modem' is chosen and click the right arrow.

5. Accept the defaults for modem settings and click the right arrow to continue.

6. Enter '0845 604 3080' or '0845 604 3070' (use the number that works best for you) for the phone number.

If you are using Freeola Anytime then please use the number 0808 993 3413.

7. At this stage you are asked for a Freeola User Name and Freeola Password. Your dial-up user name takes the form of: 'sr0123456' (sr0123456@freeolaanytime.net for Anytime customers), the Dial-Up Password was assigned to you when you created the connection. If you are unable to find either of these you can access this information by selecting 'Dial-up Connection Settings' from within your MyFreeola Control Panel.

8. Click the right arrow.

9. Click 'No' to the question 'Is there an IP address for this configuration?' and click the right arrow.

10. Keep the default of 'No' when asked whether you need a 'PPP Script', then click the right arrow to continue.

11. Do not enter anything into the 'Domain Name Servers' box, click the right arrow to continue.

12. Do not enter anything into the 'e-mail address' screen and click the right arrow to continue.

13. Do not enter anything into the 'Newsgroup Host' screen and click the right arrow.

14. Click 'No' to the proxy server question and click the right arrow to continue.

15. On the final page of the Assistant, click 'Go Ahead' to set the computer up for use with Freeola.

16. To connect to Freeola, just load your web browsing program such as Netscape, Internet Explorer or your e-mail program such as Microsoft Outlook Express. If your computer does not automatically dial the internet (or hang up), use the program called 'Remote Access Status' which can be found on the Apple Menu. This program is used to manually connect and disconnect from the internet.