Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up your Freeola 2-Port, Wireless and VoIP Router to work with Freeola Broadband. For more internet help topics please visit our main Support Page.

Your router may need to be configured with a few details before it can work with Freeola Broadband. The router needs to be configured via your web browser.

1. Connect your router to the telephone line using an RJ-11 cable and microfilters.

2. Now connect the router to at least one computer via an ethernet cable (we do not recommend using the USB option). The network connection on the computer should be set to automatically look up an IP Address via DHCP (don't worry - if you're using a modern version of Windows and you've never used your network connection before, it's most likely already set up to do this).

3. On the computer connected to the router, load your internet web browser and visit the following internet address: http://192.168.2.1. This will open up the router's own configuration pages. You will need to type in the default password to access it. Where the router has been sent by Freeola the password by default is 'admin'. However if you have carried out a factory reset the password will be '0000'.

4. Select wizard from the left hand menu. This will guide you through the rest of the set-up.

5. The first page will allow you to change the password to access the router. If you choose to carry this out please make a note of this change. If you do not wish to change the password to access the router select "Next".

6. On the following page please select "Skip AutoScan" and select "Next".

7. The wizard will then ask you to select a WAN mode. Ensure that the option "PPPoE/PPPoA" is selected and then select "Next".

8. This next page asks you to input your ADSL log-in details.

On dispatch from Freeola your router will have been pre-configured to your log-in details and these will appear within the correct fields until changed or the router is reset to factory default settings. Please ensure that fields correspond as follows:

Internet Access Data
• Username: sr0123456@adsl.enta.net
• Password: Your password provided in your ADSL information pack
• Password Repeat: Re-type your password
• Server Name: Leave Blank

Protocol Setting
• PPP Protocol: PPP over ATM

ATM Settings
• ATM VPI: 0
• ATM VCI: 38

Router Settings
• This section should be left to default settings and read 0 in all fields. Please ensure that Auto Connect is selected and that Idle Time reads "9999". The settings here need only be changed for advanced users.

Once you have checked these settings select "Next" to continue.

9. On this next page you will decide the SSID of your wireless network. This is down to your own preference, by default it is set to Freeola, after a factory reset it is set to WLAN. If you do not wish to set-up a wireless connection select "SSID Hide". Once complete select "Next".

10. On the following page you can configure your wireless encryption option. Freeola pre-set sets your router to use "WPA/WPA2 Pre-shared Key". Other options are down to your preference. We do not advise you to use the "Disabled" option. Once chosen select "Next".

11. This next page will ask you to input a password for your encryption. Included with a router which has been pre-set by Freeola will be a pre-configured Key. You are free to change this. With a WPA/WPA2 Pre-Shared Key the passphrase may be from 8 to 63 characters.

12. The next page begins a wizard for VoIP set-up. For the purposes of this guide please select "Set up later" then select "Next".

13. The following page configures an analogue telephone connection. With this option enabled you can attach a normal telephone into the router and use it as normal. Select "Next".

14. On the final page select "Save". The router will then apply the new settings. Once a connection is established the DSL LED should be lit solidly and the WAN LED should flicker.

Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays. Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.