Welcome to the Freeola Internet customer support pages. This guide is designed to help with setting up your D-Link Router to work with Freeola Broadband via a No-NAT connection. For more internet help topics please visit our main Support Page.

If you are looking for general ADSL router configuration please visit our General Router Settings help guide. For a standard NAT enabled D-Link setup guide please click here. Please note that to establish a No-NAT connection you must have connected the router via NAT first.

What is No-NAT? Most routers use NAT as the means to share one IP address among many computers. NAT also provides a natural firewall that will protect the computers behind it from access by unauthorized users. If you are looking to give each individual piece of equipment on your connection it's own IP address, or wish to run a private mail server, you will be required to disable this function giving you a No-NAT firewalled connection.

Please note that No-NAT is a relatively complex product to set up, and unless you are experienced with networking, it is recommended that you stay with a standard NAT connection. Please also note that once you have switched a machine to a No-NAT connection, it will no longer be protected by the NAT firewall built into routers, and it is imperative that you employ a firewall to protect any machines that you use in such a way.

Do not change your router settings unless you have arranged with Freeola to have your account No-NAT enabled, and you have been assigned your block of IP addresses. This can be done by calling Freeola Support on 0871 210 9977.

1. Connect your router to the telephone line using an RJ-11 cable and microfilters.

2. Now connect the router to at least one computer via an ethernet cable (we do not recommend using the USB option). The network connection on the computer should be set to automatically look up an IP Address via DHCP (don't worry - if you're using a modern version of Windows and you've never used your network connection before, it's most likely already set up to do this).

3. On the computer connected to the router, load your internet web browser and visit the following internet address: http://192.168.1.1.

4. You will need to type in the default username and password to access it. By default both the username and password is 'admin'.

5. If you have yet to make a connection to Freeola with this router please follow our guide to establishing a NAT connection first. A guide to do this can be found here. Once you have established a NAT connection follow from this point in the guide.

6. Once logged into the router please go to the WAN section.

7. Please change the options NAT and Firewall to "Disabled".

8. Scroll to the bottom of the page and select "Apply"

9. Now select "LAN" from the left hand menu.

10. Change the IP Address to the first IP which Freeola have issued to you.

11. Enter 255.255.255.0 into the "Subnet Mask" field..

12. Then select "Apply" from the bottom of this screen.

13. Do not close the browser window you have open to configure the router. You will now need to change the IP address of the computer that you are using so that it is able to see the router.

14. In order to do this, go to the Windows Control Panel, and select Network Connections.

15. Right click on Local Area Connection and select properties.

16. Click on Internet Protocol (TCP/IP) and then select Properties. A window similar to the one below will appear.

18. Enter in the IP address you want to use, this would usually be the next IP address in the range you have been assigned. For example if you have been given 10.195.195.52 as the start of the range you can use any IP Address from 10.195.195.53 to 10.195.195.56.

19. Enter in the Subnet Mask, this should be 255.255.255.248.

20. In the Default Gateway enter the same IP address as you entered on the router in section 10.

21. Ensure that Use the following DNS server address is selected.

22. Enter 195.74.113.58 in the Preferred DNS server.

23. Enter 195.74.113.62 in the Alternate DNS server.

24. Click on OK and then OK on the properties dialog.

25. You must now Save and Restart the router. To do this return to the open browser window in which you were configuring the router.

26.Select "Tools" from the top of the screen.

27.From the left hand menu select "System".

28. From here select the option "Save and Reboot".

29. Once your router has re-booted this completes the process.

30. Please be aware that any machines that you set up in this fashion will need to have their own firewalls in place as they will no longer be protected by the firewall on the router.

Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays. Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.