Welcome to the Freeola internet customer support pages. This guide is designed to help with setting up your Zyxel P0660HW router to work with Freeola Broadband. For more internet help topics please visit our main Support Page

These instructions apply to the Zyxel P-660HW ADSL Modem Router. The settings may also apply to other Zyxel routers.

Your new router needs to be configured with a few details before it can work with Freeola Broadband. The router is configured via your web browser.

1. Connect your router to the telephone line using the leads and microfilters supplied.

2. Now connect the router to at least one computer via an Ethernet lead (we do not recommend using the USB option). The network connection on the computer should be set to automatically look up an IP Address via DHCP (don't worry - if you're using a modern version of Windows and you've never used your network connection before, it's most likely already set up to do this).

3. On the computer connected to the router, load your internet web browser and visit the following internet address: http://192.168.1.1.

4. Within your web browser you should see a screen asking you to enter your password. By default Freeola Support configure Zyxel routers to use the password admin, however if you have performed a factory reset on your router the password will be 1234. Enter this and click to continue.

5. A new page should appear. Click on the option 'Connection Setup' to continue.

6. Make sure that the settings are as listed below. These are the standard settings for most UK-based service providers.

• Mode should be set to Routing
• Enscapulation should be set to PPPoA
• Multiplux set to VC
• VPI set to 0
• VCI set to 38

7. Click on Next button to save this information and continue with the setup. Enter your Freeola supplied username and password in the relevant fields, the username will be in the form of sr0123456@adsl.freeola.net. This information is shown on the activation information sheet we sent with your direct debit forms, and will also have been sent to you via e-mail in the time before your activation. If you are unable to find either of these you can access this information by selecting 'Broadband Details and Usage' from within your MyFreeola Control Panel.

8. Please ensure the following information is also selected on this page:

• IP Address should be set to 'Obtain an IP Address Automatically'
• Connection should be set to 'Nailed-Up Connection'
• Network Address Translation should be set to 'SUA Only'

9. Select Next at the bottom of the page, check that the details are correct then click 'Save Settings' to continue.

10. Your Zyxel router should now be connected to the internet via Freeola.

Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays. Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.