Broadband Guides
Help with Freeola UK Broadband services. The help guides listed below will walk you through setting up your Freeola Broadband services and also help you to solve common problems. If you can't find what you were looking for you can call our friendly UK-based Help & Support team on 01376 55 60 60 or email us.
General Broadband Guides
General Router Information
- - General ADSL Router Support & Setup
- - Basic router setup for FTTP (Full Fibre) connections
- - Basic router setup for G.fast connections
- - General VDSL (FTTC & SoGEA) Router Support & Setup
ADSL Router Guides
- - Belkin Router Setup Guide
- - BT Voyager 105 Installation Guide
- - BT Voyager 190 Setup Guide
- - D-Link DSL-G624T Router Setup Guide
- - Hitachi Router Setup Guide
- - Linksys WAG54G2 Router Setup Guide
- - Netgear DG834PN Setup Guide
- - Philips / SMC SNA6500 Router Setup Guide
- - Safecom & Guru ADSL Router Setup Guide
- - TPLink ADSL Router Setup Guide
- - Trendnet ADSL Router Setup Guide
- - Zyxel P-660HW ADSL Router Support & Setup
VDSL (FTTC & SoGEA) and FTTP Router Guides
- - TPLink Archer C64 AC1200 FTTP Setup Guide
- - TPLink TD-W9960 FTTP Setup Guide
- - Zyxel VMG8623-T50B FTTP Setup Guide
- - TPLink TD-W9960 VDSL Setup Guide
- - Zyxel VMG8623-T50B VDSL Setup Guide
Broadband Troubleshooting
- - Download Calculator
- - Freeola's Escalated Fault Procedure
- - How to Fix Slow Broadband
- - Improving your broadband speeds
- - Optimising Your ADSL Synchronisation
- - Running a Ping or Traceroute Test
- - Testing via the Master Test Socket
- - Understanding the Lights on an FTTP Modem (ONT)
Managing a Freeola Connection
- - Freeola Broadband Address Change
- - Freeola Broadband Tariff or Technology Change
- - Printable Direct Debit Payment Forms (PDF)
- - Terminating/Migrating Your Service
Changing Your Operating System DNS
- - Changing DNS server settings in Mac OS
- - Changing DNS server settings in Windows 10 & 11
- - Changing DNS server settings in Windows 7
- - Changing DNS server settings in Windows XP
Advanced Router Setup
Still baffled?
Request an article and Freeola staff may create an article just for you. Alternatively, please call the support team on 01376 55 60 60 , message us on Live Chat or email us and we'll do our best to help.