Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing your Freeola broadband tariff. For more internet help topics please visit our main Support Page

Once a Freeola broadband account is live we give all customers the option of regrading to a larger (or smaller) usage allowance as well as regrading to one of our VIP broadband packages. Before requesting a tariff change for your Freeola broadband connection it is always advisable to check your recent usage history to see if a change would be viable for you.

All broadband tariff changes, either a usage allowance change or one from standard to VIP packages, will incur a one-off £3 charge (inclusive of VAT). This charge will appear on your next bill and all tariff changes will take effect from your next billing date.

You can see the tariff change options available to you by visiting MyFreeola and clicking on the 'Broadband Details' section.

Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays. Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.