Broadband help & support, Freeola adsl change of address or number If you are due to move addresses (whether or not you are changing your telephone number) or you are just changing your telephone number within the same premises you will need to terminate the current ADSL account and start a brand new one. Unfortunately this will incur a new 'Activation Only' fee which is levied by BT. The process for terminating an ADSL account is explained on this page. You should be aware that this process will involve a varying amount of downtime depending on your circumstances as you will not be able to re-order until your new telephone line is active. It is also possible that your new premises/telephone line will be unable to receive broadband service. In this case, we'll refund the new 'Activation Only' fee to you. If you have e-mail address and/or web space files on the old Freeola account and would like to transfer them to the new one, please contact us when your new account is set up and we will be pleased to assist.