Welcome to the Freeola Internet customer support pages. This guide is designed to help with changing the address of your Freeola broadband connection. For more internet help topics please visit our main Support Page.

Unfortunately, Freeola are not able to provide a 'line-switching' service for any of our broadband customers when moving house. If you are due to move addresses, regardless of whether or not your phone number is also changing, you will need to terminate the current ADSL account and start a brand new one within the new premises. Unfortunately, this will incur an activation charge which is levied by BT, this fee is currently set at £23.00 (50% of the standard BT charge). The process and forms for terminating an ADSL account is explained on this page.

Please be aware that this process will involve a varying amount of downtime depending on your circumstances as you will not be able to re-order until your new telephone line is active, or your current connection has ceased if you are taking your new number with you to your new address.

If you have e-mail addresses and/or web space files and domain names within your MyFreeola account these will not be affected and will not suffer any downtime during any switchover period.

Support lines open Monday to Friday 8:30am-8pm, & 9am-6pm weekends & Bank Holidays. Calls cost 10p/minute for BT customers. Charges may vary from other networks/mobiles.