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Technical Support & IT help pages for Freeola internet services (for PC & Mac)

Freeola.com

Help & Support


Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!

Our UK-based customer support centre is open 7 days a week so if you're stuck, give us a call or send an e-mail for free online help.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.


Support Guides

The Support Guides section is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides. You might even win a prize!

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or e-mail us.

Broadband Help Guides

Help with setting up Freeola Broadband and resolving broadband related problems.

E-Mail Help Guides

Help with setting up email addresses, troubleshooting email problems and using Freeola Email Services.

InstantPro Tutorials

Comprehensive guides on how to use the InstantPro Website builder and help with advanced features.

Miscellaneous Help Guides

Help with other services, useful links such as terms & conditions, privacy policy and general settings.

Web Space & FTP Guides

Help with uploading to our FTP servers and creating scripts.

Domains & Hosting Guides

Help with buying, hosting and transferring domain names with Freeola & Get Dotted.

Dial-Up Help Guides

Help with setting up Freeola dial-up on your PC or MAC.


Chat Forums

Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.

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Saturday 24th December

Open 9:00am - 2:00pm

Sunday 25th December

Closed (Christmas Day)

Monday 26th December

Closed (Boxing Day)

Tuesday 27th December

Open 9:00am - 2:00pm

Wednesday 28th December

Open 8:30am - 7:00pm

Thursday 29th December

Open 8:30am - 7:00pm

Friday 30th December

Open 8:30am - 7:00pm

Saturday 31st December

Open 9:00am - 2:00pm

Sunday 1st January

Closed (New Year's Day)

Monday 2nd January

Open 9:00am - 2:00pm



*Calls cost 13p/minute, plus your phone company's access charge.

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola is a UK internet service provider offering the best value and extensive free services. Please compare our domain name registration prices or check out our UK high speed internet access. If you are in business please see examples of our free hosting at Freeola.com/customer-sites.

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