Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help! Call our UK based support centre on 0871 210 9977, or send an e-mail for free online help.
Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or email us.
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Getting help with Freeola's cheap broadband access...
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Help creating & setting up e-mail addresses. How to troubleshoot e-mail problems, & how to use our Web & E-mail Freedom services...
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Online step-by-step guides and videos to help you when using the InstantPro Website Builder...
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Help with other services and useful links such as terms & conditions, privacy policy etc...
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How to upload to our FTP servers plus a guide to creating scripts...
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How to buy and host domains in Freeola & Get Dotted, transfer your domain name to us or change the domain name registrant details...
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Help with setting up our dial-up services on your PC or MAC...
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Free e-mail support is available by sending us a Support Request, or call us on 0871 210 9977 to speak to a technician.
Opening Times
Our friendly UK-based support staff are available between 8:30am and 8pm Monday to Friday, and from 9am to 5:30pm on Saturdays, Sundays and Bank Holidays. Recorded information is provided 24 hours per day. Calls are charged at 10 pence per minute from a BT landline, charges may vary from other networks or mobiles.
And remember, you can visit the Freeola Technical Forum to discuss technical, web design or programming ideas with our other users.
Get Dotted is a division of Freeola Limited.
Our registered office address is:
Freeola Limited
92-102 East Street
Braintree
Essex
CM7 3JW
Sales & Support: 0871 210 9977
Fax: 0871 210 9988
Freeola Limited registered in England (number 5335999).
VAT number 859 1100 32.
