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Technical Support & IT help pages for Freeola internet services (for PC & Mac)

Help & Support

Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!

Our UK-based customer support centre is open 7 days a week so if you're stuck, give us a call or send an e-mail for free online help.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.

Knowledge Base - Support Guides

The Freeola Knowledge Base is the home of our customer support and advice articles for all services and products from and You can also submit your own guides to the Knowledge Base. You might even win a prize!

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or e-mail us.

Broadband Help Guides

Getting help with Freeola's cheap broadband access...

E-Mail Help Guides

Help creating & setting up e-mail addresses. How to troubleshoot e-mail problems, & how to use our Web & E-mail Freedom services...

InstantPro Tutorials

Online step-by-step guides and videos to help you when using the InstantPro Website Builder...

Miscellaneous Help Guides

Help with other services and useful links such as terms & conditions, privacy policy etc...

Web Space & FTP Guides

How to upload to our FTP servers plus a guide to creating scripts...

Domains & Hosting Guides

How to buy and host domains in Freeola & Get Dotted, transfer your domain name to us or change the domain name registrant details...

Dial-Up Help Guides

Help with setting up our dial-up services on your PC or MAC...

Chat Forums

Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.

Reporting Abuse

If you suspect any Freeola or Get Dotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses you can report abuse by e-mailing us at

See what our customers say...

*Calls cost 13p/minute, plus your phone company's access charge.

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

Freeola is a UK internet service provider offering the best value and extensive free services. Please compare our domain name registration prices or check out our UK high speed internet access. If you are in business please see examples of our free hosting at