Technical Support & IT help pages for Freeola internet services (for PC & Mac)
Freeola Internet Get Dotted Domains Chat & Gaming

Freeola.com

Help & Support


Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!

Our UK-based customer support centre is open 7 days a week so if you're stuck, give us a call or send an e-mail for free online help.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status page for any known service problems or scheduled maintenance on any of our services.


Knowledge Base - Support Guides

The Freeola Knowledge Base is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides to the Knowledge Base. You might even win a prize!

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or e-mail us.

Broadband Help Guides

Getting help with Freeola's cheap broadband access...

E-Mail Help Guides

Help creating & setting up e-mail addresses. How to troubleshoot e-mail problems, & how to use our Web & E-mail Freedom services...

InstantPro Tutorials

Online step-by-step guides and videos to help you when using the InstantPro Website Builder...

Miscellaneous Help Guides

Help with other services and useful links such as terms & conditions, privacy policy etc...

Web Space & FTP Guides

How to upload to our FTP servers plus a guide to creating scripts...

Domains & Hosting Guides

How to buy and host domains in Freeola & Get Dotted, transfer your domain name to us or change the domain name registrant details...

Dial-Up Help Guides

Help with setting up our dial-up services on your PC or MAC...


Chat Forums

Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.

Reporting Abuse

If you suspect any Freeola or Get Dotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses you can report abuse by e-mailing us at abuse@freeola.com.

See what our customers say...


*Calls cost 13p/minute, plus your phone company's access charge.

Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.

take a look at what our customers are saying...
Well done Freeola!

Just to say thanks guys. Very impressed with your support service. I have only had to contact you twice and both times it has been quick and efficient. I dont usually email to say well done but the service you offer, for free (!) is commendable. So....Well done !

It's so refreshing...

Just wanted to say what a pleasure it is to deal with your organisation. I've been using your InstantPro service for some time now and whenever I have had a problem, the phone is answered very quickly and helpful, courtious advice is always on the other end of the phone. Queries are dealt with efficiently and without delay. In a world full of corporate cheats, who have no clue about providing a good customer experience, it's so refreshing to deal with a company such as yours. You can be sure I'll be a customer for a long time to come. Well done Freeola.

Jim from Twickenham

freeola & get dotted are passionate about help & support...

Enquiries & Advice 0871 210 9977

Calls cost 13p per minute, plus your phone company's access charge.

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