Technical Support & IT help pages for Freeola internet services (for PC & Mac)
Freeola Internet Get Dotted Domains Chat & Gaming

Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your emails, to getting your website online. And remember, we're here if you need help! Call our UK based support centre on 0871 210 9977, or send an e-mail for free online help.

Freeola Support Guides: Articles to help you with common problems

Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or email us.

  • Getting help with Freeola's cheap broadband access...

  • Help creating & setting up e-mail addresses. How to troubleshoot e-mail problems, & how to use our Web & E-mail Freedom services...

  • Online step-by-step guides and videos to help you when using the InstantPro Website Builder...

  • Help with other services and useful links such as terms & conditions, privacy policy etc...

  • How to upload to our FTP servers plus a guide to creating scripts...

  • How to buy and host domains in Freeola & Get Dotted, transfer your domain name to us or change the domain name registrant details...

  • Help with setting up our dial-up services on your PC or MAC...

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About Freeola Support...

Free e-mail support is available by sending us a Support Request, or call us on 0871 210 9977 to speak to a technician.

Opening Times

Our friendly UK-based support staff are available between 8:30am and 8pm Monday to Friday, and from 9am to 5:30pm on Saturdays, Sundays and Bank Holidays. Recorded information is provided 24 hours per day. Calls are charged at 10 pence per minute from a BT landline, charges may vary from other networks or mobiles.

And remember, you can visit the Freeola Technical Forum to discuss technical, web design or programming ideas with our other users.

Contact Details...

Get Dotted is a division of Freeola Limited.

Our registered office address is:
Freeola Limited
92-102 East Street
Braintree
Essex
CM7 3JW

Sales & Support: 0871 210 9977
Fax: 0871 210 9988

Freeola Limited registered in England (number 5335999).
VAT number 859 1100 32.

take a look at what our customers are saying...
Several problem-free years of rock solid service!

I can't praise Freeola enough for the ultra-reliable web hosting for my business, and as providers of both my home and my business broadband. After several completely problem-free years of rock solid service there is no way I would risk my business by using another provider... I have not found anyone else who can come close to matching the one-stop-service I need for my home and business broadband, domain names, and web hosting. I highly recommend Freeola to anybody serious about the online side of their business.

Moonshine Studio from Penzance
...great to have the backup of Freeola and the excellent staff...

I recently purchased a new computer and had initial problems getting it set up to receive and send e-mails etc and I spoke to you on several occasions and we finally got it sorted by a joint effort. For those amongst us who are not up to degree standard in computing it's great to have the back up of Freeola and the excellent staff on my side at a time of crisis with the PC.

freeola & get dotted are passionate about help & support
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