Help & Support
Welcome to the Freeola Help & Support Centre, where you'll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we're here if you need help!
Our UK-based customer support centre is open 7 days a week so if you're stuck, give us a call or send an e-mail for free online help.
If you experience problems with slow connections or product subscriptions not working, you can check our network status page for any known service problems or scheduled maintenance on any of our services.
Knowledge Base - Support Guides
The Freeola Knowledge Base is the home of our customer support and advice articles for all services and products from Freeola.com and GetDotted.com. You can also submit your own guides to the Knowledge Base. You might even win a prize!
Click on the categories below to view the Support Guides available. Our guides walk you through setting up services and solving common problems. If you can't find the solution here you can suggest an article, give us a call on 0871 210 9977 or e-mail us.
Getting help with Freeola's cheap broadband access...
Help creating & setting up e-mail addresses. How to troubleshoot e-mail problems, & how to use our Web & E-mail Freedom services...
Online step-by-step guides and videos to help you when using the InstantPro Website Builder...
How to upload to our FTP servers plus a guide to creating scripts...
How to buy and host domains in Freeola & Get Dotted, transfer your domain name to us or change the domain name registrant details...
Help with setting up our dial-up services on your PC or MAC...
Remember, you can always check out the Freeola Chat Forums to discuss websites, web design, web hosting, online trends, internet connections, video games and much more with other Freeola users, customers and webmasters.
If you suspect any Freeola or Get Dotted hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using Freeola e-mail addresses you can report abuse by e-mailing us at firstname.lastname@example.org.
Our friendly UK-based customer help & support team are available between 8:30am and 8pm Monday to Friday, and from 9am to 5:30pm on Saturdays, Sundays and Bank Holidays.
Recorded information is provided 24 hours per day. Calls are charged at 10 pence per minute from a BT landline, charges may vary from other networks or mobiles.
And remember, you can visit the Freeola Technical Forum to discuss technical, web design and programming ideas.
*Calls cost 10p/minute for BT customers, other networks and mobiles may vary.
Freeola Limited registered in England (number 5335999). VAT number 859 1100 32.
Please tell us what we can help you with today.
- Sales & General Enquiries
- Product & Technical Advice
- Billing Enquiries
- Report a Fault
- Make a Complaint
Telephone support is available from 8:30am - 8pm Monday to Friday, and from 9am to 5:30pm on Saturdays, Sundays and Bank Holidays.
You can also contact Customer Support via a free e-mail ticket.