I transferred to yourselves from BT about two months ago and was seriously impressed by the smoothness of the changeover. On the date which I was told I got an email telling me that the work had been completed and on changing my router settings there it was - an 8 meg connection. The information sent in the confirmation email gave every last setting VPI / VCI etc which could possibly be required, I have never seen this from any ISP in the past. Imagine my further amazement when the next day I got a telephone call from yourselves making sure that everything had gone OK and checking that I was happy with the service. What you provide is good old fashioned customer service which is extremely rare from any company these days and it is a shame that all other companies do not follow your example. And the really funny thing is that I am £140 a year better off than I was for a 2 meg BT connection and with the previous host, I have a fixed IP address and this superb service.