1. Which tariff is best for me?

   Freeola Broadband offers generous Data Usage allowances for all kinds of users, and all our tariffs offer the same high speed internet connection on an award-winning broadband network. Two or three gigabytes per month is usually more than enough for general internet and e-mail use, gaming and occasional larger downloads, so the basic family tariff with 40GB will be plenty for most users (you can view over 5,000 web pages per GB!), and don't forget, you now get totally UNLIMITED downloads at night and all weekend.

   All our tariffs are split into peak (Weekdays 7am-7pm) and off-peak (Evenings 7pm-7am and all weekend), which is great for downloading larger files overnight or streaming music/video during the evenings or weekends. Peak hours are subject to change. The Extra package is great for anyone who downloads regularly or uses online TV and video services like BBC Multicast. Heavy users will be suited to the Pro package. In addition we also offer Business Class Broadband. See our specialist VIP Business Class range.

   Whichever package you choose, don't worry, every Freeola Broadband customer receives a free powerful control panel called MyFreeola. Here you can easily keep an eye on how much data you're using during the peak and off-peak hours of the month and if you find yourself using more (or less) than expected, it's easy to regrade your tariff online. We even provide you tools to analyse the quality of your service with our broadband speed test and line test.

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2. Is your unlimited evenings & weekend offer really unlimited?

   Indeed it is. A lot of broadband providers these days offer broadband with unlimited downloads, but you'll often find that it's subject to a 'fair use policy' which isn't always as fair as you'd think! Freeola offer GENUINELY UNLIMITED downloads in off-peak hours, which is every weekday from 7pm til 7am, and ALL weekend long, so you're free to download absolutely as much as you like in those hours!

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3. What if I exceed my chosen Data Usage limit?

   Don't worry! Extra data usage is charged at just £0.72 per excess GB (or part thereof). You can check your data usage in the MyFreeola Control Panel to keep track of your usage. And it's easy to regrade to a different package for the next month if you find yourself regularly exceeding your chosen tariff.

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4. What speed will I get using Freeola Broadband?

   Typically you can expect up to 16mb connection speeds (with a theoretical maxium of up to 24mb). Actual speeds will vary to give you the best speed possible to ensure a reliable service. Speed can be dependant on a number of factors like the quality of wiring in your property and the distance from your local telephone exchange. Anything above 2Mb will provide superb speeds for browsing the internet and downloading large files. To find out what connection speed your line is likely to provide, take your Broadband Speed Test.

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5. Can I get Wireless Broadband from Freeola?

   Yes, all Freeola Broadband packages are fully compatible with wireless networking! When you Sign-up and choose your Freeola Broadband tariff, you'll be offered the option to add the wireless equipment as a simple upgrade. And if you buy Wireless equipment when ordering Freeola Broadband we'll pre-configure your chosen router to connect straight from the box. Check out our handy Wireless Broadband and Wireless Networking Guide for more.

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6. How do I migrate to Freeola for FREE from my current ISP?

   If you already have broadband on your BT line from another provider (e.g. BT, Wanadoo, AOL, Tiscali etc.), you can switch to any of Freeola'ds great value broadband tariffs for FREE. The process takes 5-10 working days, and is usually seamless so that your broadband will continue working throughout the process. You'll need a Migration Access Code (sometimes referred to as a MAC code) from your current internet provider. Be sure not to cancel your connection with your current provider (otherwise your broadband access will cease until re-activation). Then, simply sign up in the normal way. You'll be asked for your MAC code during the process.

   Please note that an activation charge applies for migrations from some LLU (Local Loop Unbundled) providers as broadband will have to be activated on BT equipment.

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7. Does Freeola broadband come with any free equipment?

   Yes. If you don't already have broadband and you sign up with us, a free broadband modem is available. This free 1-port modem/router is compatible with Windows (98 SE, ME, 2000, XP & Vista) and Macintosh operating systems. If you would like to view a choice of modems and routers, or would like wireless equipment, you can choose from a range of alternative options during sign up or from our online shop.

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8. What about free broadband features?

   You will have already heard about the Free Unlimited Services available with all of our broadband packages, but there are some great premium freebies included too, such as a free Freeola EmailPro subscription and an InstantPro Website!

   As standard you will receive a static IP address, with a further 7 available for just £15.00. If you still need more you can upgrade to 16 IP addresses for just £30.00. Static IP Addresses allow you to run your own e-mail server, create a game server, access your PC from anywhere and so much more.

   We even provide the ability to perform a Reverse DNS lookup or rDNS. A Reverse DNS Lookup is a process to determine the hostname or host associated with a given IP address or host address, which is great as an e-mail anti-spam technique or a network troubleshooting tool. Reverse DNS is a great feature for advanced users, but home users needn't worry.

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9. Do I have a long contract or other obligations?

   No, we now have no minimum term contract at all! So we won't tie you in, or require you to take out other services for 12-18 months (unlike some other providers!). If you wish to cancel or migrate, all we ask is 30 days notice to end your Freeola Broadband account.

   We'll only ever charge you a fee for terminating your connection if we are charged by our suppliers. Currently the fee for terminating your Freeola Broadband connection is £37.34, however it is free of charge to migrate your connection to another ADSL provider.

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10. How do I sign-up to Freeola Broadband?

    Simply enter your telephone number into our broadband availability checker and we'll let you know roughly what speed your broadband will be with Freeola. Then simply continue to choose your favourite package!

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The migration of my ISP was carried out today and already I am enjoying a much speedier page to page switching and everything is working a lot quicker than with my previous ISP. Plus FREEOLA has so many more user-friendly features to use and learn from. SUPER.