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A migration lets you move to a new broadband provider with no interruption to your broadband service during the transition. To migrate to Freeola, just ask your current provider for a migration authorisation code (MAC) and let us know the code when you sign up. This will allow us to switch the broadband over seamlessly. Don't cancel your old service until the migration is complete though, as this could delay the switch or interrupt your service. If you have slow broadband, a broadband connection problem or you're tired of your current service for any reason, why not consider a broadband switch to Freeola? |
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Broadband Migration FAQs
• How long does it take to migrate?
Your current ISP should provide you with a migration code within a few days of your request, and you can then sign up for a migration to Freeola. Once you have placed your order with us, it takes between 5 and 10 days to switch the service over, during which time your broadband service will not be interrupted.
• Will my current provider cancel my broadband if I request a MAC?
No. If you request a MAC but you do not use it to migrate to a new ISP, your existing service will continue as normal and the MAC will expire after 30 days. If your MAC expires before you migrate, you need to request a new one if you still want to switch broadband provider. You provider should only terminate your service if you ask them to.
• What if my current provider will not give me a migration code?
Your broadband supplier must give you a MAC within 5 working days of your request, and cannot charge you to issue one. However, cable companies are unable to provide migration codes and if you have cable you will need to contact us for advice on switching to Freeola.
• Do I need to cancel my old service?
It is important that you don't cancel your old service before the migration, as this could delay the broadband switch and cause your service to be interrupted. Your old service should be cancelled automatically once you migrate to Freeola, but you should check with your old provider once you have switched.
• Do I need a new modem or router to connect with Freeola?
Some ISPs supply equipment that will only connect with their own broadband service, but if your modem or router is in working order, it is quite unlikely that you will need a new one to use our service. When you sign up, we will send you details of how to set up your modem or router for use with Freeola.
• I have an LLU service. Can I still migrate to Freeola?
Yes, but while migrations to Freeola are usually free, switches from LLU (Local Loop Unbundled) broadband providers may require an activation charge (£24.00 inc VAT). This is because an engineer is required to move your line onto the BT equipment at your local exchange.
• If I have a broadband problem, can Freeola help?
If you have a broadband problem caused by a BT line fault, our excellent UK-based Support Team will do their utmost to resolve the line fault. Freeola broadband will always give you the fastest speed that your line will support (up to a theoretical 24Mb maximum), and we do not block ports or peer to peer traffic. Freeola Broadband is available to customers with a BT line connected to a broadband-enabled exchange. When you sign up, we'll check your line to see if it's compatible and determine the best speed we can offer you. If you want to know more, call us on 0871 210 9977.
