1. Which tariff is best for me?
Freeola Broadband offers generous Data Usage allowances for all kinds of users, and all our tariffs offer the same high speed internet connection. Two or three gigabytes per month is usually more than enough for general internet and e-mail use, gaming and occasional larger downloads, so the basic 25 GB monthly tariff will be plenty for most users (you can view over 5,000 web pages per GB!). Heavy internet users will want to look at one of our larger data allowance packages. All our tariffs are split into peak (Weekdays 8am-10pm) and off-peak (Evenings 10pm-8am and Weekends), which is great for downloading larger files overnight or streaming music/video during the evenings or weekends. The Max 205 GB package is great for anyone who downloads regularly or uses online TV and video services like BBC Multicast. Heavy users will be suited to the Max 275 GB package. Only the hardcore will get close to using all their Max 360 GB allowance which is the equivalent of around 60,000 MP3s or 400 full length movies - every month! In addition we also offer Business Class Broadband, See our specialist VIP Business Class range. Whichever package you choose, don't worry, every Freeola Broadband customer receives a free powerful control panel called MyFreeola. Here you can easily keep an eye on how much data you're using during the peak and off-peak hours of the month and if you find yourself using more (or less) than expected, it's easy to regrade your tariff online. 2. What if I exceed my chosen Data Usage limit?
Don't worry! Extra data usage is charged at just 50p per excess GB (or part thereof). You can check your data usage in the MyFreeola Control Panel to keep track of your usage. And it's easy to regrade to a different package for the next month if you find yourself regularly exceeding your chosen tariff. 3. What speed will I get using 8Mb MAX Broadband?
We will give you the fastest speed your BT phone line can sustain, up to a maximum of 8Mb. Actual speeds will vary to give you the best speed possible to ensure a reliable service. Speed can be dependant on a number of factors like the quality of wiring in your property and the distance from your local telephone exchange. Anything above 2Mb broadband connection speeds will provide superb speeds for browsing the internet and downloading large files. To find out what connection speed your line is likely to provide, take your Broadband Speed Test. 4. Can I get Wireless Broadband from Freeola?
Yes, all Freeola Broadband packages are fully compatible with wireless networking! When you Sign-up and choose your Freeola Broadband tariff, you'll be offered the option to add the wireless equipment as a simple upgrade. And if you buy Wireless equipment when ordering Freeola Broadband we'll pre-configure your chosen router to connect straight from the box. Check out our handy Wireless Broadband and Wireless Networking Guide for more. 5. How do I switch to Freeola from my current provider with a Free Migration?
If you already have broadband on your BT line from another provider (e.g. BT, Wanadoo, AOL, Tiscali etc.), you can switch to any of Freeola's great value broadband tariffs for FREE. The process takes 5-10 working days, and is usually seamless so that your broadband will continue working throughout the process. You'll need a Migration Access Code (sometimes referred to as a MAC code) from your current internet provider. Be sure not to cancel your connection with your current provider (otherwise your broadband access will cease until re-activation). Then, simply sign up in the normal way. You'll be asked for your MAC code during the process.

Please note that an activation charge applies for migrations from some LLU (Local Loop Unbundled) providers as broadband will have to be activated on BT equipment.

6. Does Freeola broadband come with any free equipment?
Yes. If you don't already have broadband and you sign up with us, a free broadband modem is available. This USB modem is compatible with Windows 98 SE, ME, 2000 and XP. The free modem is not compatible with Windows Vista, and we do not recommend it for use with Apple Macs. If you are a Mac or Vista user, or would like wireless equipment, you can choose from a range of alternative options during sign up or from our online shop. Any alternative equipment that you choose will not be provided free or at a discounted rate. 7. Do I have a long contract or other obligations?
No, we now have no minimum term contract at all! So we won't tie you in, or require you to take out other services for 12-18 months (unlike some other providers!). If you wish to cancel or migrate, all we ask is 30 days notice to end your Freeola Broadband account.